This website www.anonyme.com is the property of JAS DESIGNERS, S.L. with company tax number (CIF) B65946832 and registered office at Ronda Universitat, 7, 6-1 08007 Barcelona - España.

The general contract conditions regulate the remote relationship between JAS DESIGNERS, S.L. and the user or customer, in accordance with legal stipulations, especially the 7/1998 Act of 13th April on General Contract Conditions, the 3/2014 Act of 27th March that modifies the consolidated text of the Consumer Protection Act, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27th April 2016 and Organic Law 3/2018 of 5th December on the Personal Data Protection and the Guarantee of Digital Rights, the 7/1996 Act of 15th January on Retail Trade and the 34/2002 Act of 11th July on Information Society and Electronic Commerce Services.

JAS DESIGNERS, S.L. reserves the right to make any modifications it considers appropriate to the general conditions without prior notice. Said modifications may be made through its websites, in any way that is admissible in law and must be complied with for as long as they are published on the website and until they are validly modified by later changes. However, JAS DESIGNERS, S.L. reserves the right to apply, in certain cases, some special contract conditions in preference to these general conditions whenever it considers it appropriate, announcing them in due time and manner.

The purpose of the website is commercial.

The term of the contract will be connected to the delivery of the product without prejudice to the right of withdrawal.

You can also subscribe to the newsletter to receive special offers on the aforementioned products or general information that might be of interest to you.

As a user or customer you expressly declare that you are aware of, understand and accept the conditions of use and these general contract conditions. In order to buy the products offered on our website, purchasers declare that they live in the countries that we deliver to, that they are consumers or users over 18 years of age and that they have the legal capacity to place orders. If a legal person places an order, the person that acts on its behalf declares under his/her own responsibility that he/she has sufficient valid powers to do so.

To purchase our products, you can visit the relevant section of our online shop.

Purchasing procedure

Products and their prices can be seen without any need to login, and users can also access their shopping carts. Orders placed are made through the shopping cart.

During the shopping process and before clicking on the “Place order” button, various confirmation windows open concerning the details entered, meaning that it is impossible to continue if all the information requested in each case is not provided. Before the confirmation of orders, customers may also correct any mistake in the information entered, change the content of the shopping cart and even cancel it in its entirety, and may return to previous screens to make the relevant rectifications. Users may contact us before and after placing an order, at the email address online@anonyme.com or by telephoning +34 93 010 54 67, stating the mistake made so that it can be corrected.

Purchases can be made in 2 ways:

Purchases as a guest

1.- On the “ORDER” page, in the “Order as a guest or register” section, select the “Order as a guest” option and click on “CONTINUE”.

2.- Complete each of the fields for the billing details, and you may also choose whether this entered information will be the same for the shipping. If it is not the same address, at the end of the text boxes you must select the “Ship to different address” option.

3.- Select the “Shipping Method” and remember that the options shown depend on the shipping address and the billing details entered in the previous step.

4.- Select your desired payment method:

  • ï PayPal: PayPal Holdings, Inc. is an American company that operates on online payment system almost everywhere in the world that enables money transfer between users and is used as an online alternative to traditional payment methods such as cheques and postal orders. PayPal is one of the largest online payment companies in the world. Anonyme does not accept any responsibility for data processing via said platform, as it is a third-party platform. If you require more information about its privacy policy and data processing, you can see them directly at https://www.paypal.com/es/webapps/mpp/ua/privacy-full?locale.x=es_ES

  • ï Stripe: Stripe is a technology company. Its software allows individuals and businesses to receive payments over the Internet. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate on-line payment systems. Anonyme does not accept any responsibility for data processing via said platform, as it is a third-party platform. If you require more information about its privacy policy and data processing, you can see them directly at https://stripe.com/es

5.- The final step shows a summary of your order that lists all the information about the products, taxes and shipping charges. By clicking on “PLACE ORDER”, you will be transferred to the payment platform of the method you have chosen in the previous step.

Purchases as a registered user

1.- On the “ORDER” page, in the “Order as a guest or register” section, select the “Register” option and click on “CONTINUE”.

2.- Complete each of the fields for the billing details and your user password for later purchases, invoices, wish lists, addresses and other customer-related questions, and you may also choose whether this entered information will be the same for the shipping. If it is not the same address, at the end of the text boxes select the “Ship to different address” option.

3.- Select the “Shipping Method” and remember that the options shown depend on the shipping address and the billing details entered in the previous step.

4.- Select your desired payment method:

  • ï PayPal: PayPal Holdings, Inc. is an American company that operates on online payment system almost everywhere in the world that enables money transfer between users and is used as an online alternative to traditional payment methods such as cheques and postal orders. PayPal is one of the largest online payment companies in the world. Anonyme does not accept any responsibility for data processing via said platform, as it is a third-party platform. If you require more information about its privacy policy and data processing, you can see them directly at https://www.paypal.com/es/webapps/mpp/ua/privacy-full?locale.x=es_ES

  • ï Stripe: Stripe is a technology company. Its software allows individuals and businesses to receive payments over the Internet. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate on-line payment systems. Anonyme does not accept any responsibility for data processing via said platform, as it is a third-party platform. If you require more information about its privacy policy and data processing, you can see them directly at https://stripe.com/es

In accordance with the provisions of Regulation (EU) 2016/679, JAS DESIGNERS, S.L. informs users that the personal data collected during the registration and later purchase process will be included in a file under the responsibility of JAS DESIGNERS, S.L., in order to manage said actions by users and manage later actions arising from them. JAS DESIGNERS, S.L. also informs them of the possibility of exercising their rights of access, rectification, erasure, restriction, portability and opposition by writing to the postal address Ronda Universitat, 7, 6-1 08007 Barcelona - España or by sending an email to online@anonyme.com

Until we are notified otherwise, we will understand that your data has not changed, that you undertake to notify of any modification, and that we have your consent to use them in order to strengthen the relationship between the parties.

During the purchase process you must identify yourself with the provided user name and password. These data will not be public. You are responsible for treating the identity and password obtained in the registration confidentially and responsibly, and may not assign it to another person. You can modify the recorded information at any time, in your customer area. In this same area, you will have access to a record of your orders. This is only a section for consultation purposes, although it can be managed with users being able to delete any records that they consider it is no longer necessary to view.

When we receive your order, we shall confirm it to you by email to the email address you have provided us with within 24 hours, by sending an acknowledgement of receipt that will show the order number and will contain the general terms and conditions and the special terms and conditions of the contract if applicable. If after 24 hours from the completion of the order you do not receive confirmation, contact JAS DESIGNERS, S.L. on its customer support line at +34 93 010 54 67 or by email at online@anonyme.com

The website contents are available in various languages.

When customers receive a product at the provided delivery address, they will receive an invoice or copy of the order.

Where we deliver

ANONYME hereby informs you that it delivers its products to all European Union countries. We deliver to Ceuta and Melilla by providing a copy of your national identity card (D.N.I.) or proof of identity.

We also deliver to Monaco, the United Kingdom, the Vatican City, the Faroe Isles, Canada, Russia, the USA, Turkey, Australia, Ukraine, Hong Kong, the People’s Republic of China, Japan, Iceland, Mexico, Serbia, New Zealand, Albania, the Philippines, Macedonia, South Korea, Taiwan, Israel and Lebanon.

Communication with customers

Communications with customers are preferably made by email, and they must therefore provide an active account at all times for this purpose. This is without prejudice to using other contact means that may have been provided.

Special offers and validity periods

In the case of a product on special offer, the special offer price and its validity period will always be indicated together with its essential characteristics.

In accordance with current legislation, JAS DESIGNERS, S.L. offers information about all items on sale, their characteristics and prices. However, JAS DESIGNERS, S.L. reserves the right to remove, replace or change products that are offered on its website, by simply changing its content. Therefore, the products offered at any time on the website will be governed by the general contract conditions in force in each case. The company will also have the authority to cease to offer, without prior notice and at any time, access to the aforementioned products.

If a product is not available, we shall notify you as quickly as possible using the information you have provided us with, so that you either can replace it with another or cancel the order.

Essential characteristics of products

The products offered on our online shop include a photograph and their essential characteristics. This is the information obtained from the manufacturer. The colour of a product observable in photographs may vary. This is identified in the characteristics.

Guarantees

Orders will be delivered to the address that you have provided to us, in the geographical area of the country where we deliver our products.

The following countries will not have additional shipping charges: Spain, Portugal, Austria, Belgium, France, Germany, Italy, Luxemburg, Monaco, the Netherlands, the United Kingdom, the Vatican City, Denmark, the Faroe Isles and Ireland.

The delivery times will be confirmed when the order is received and will always be within 30 calendar days from the date on which we have confirmed the delivery to the address you have provided us with and that necessarily must be within the geographical area that we deliver to.

Customers must remember that orders will not be delivered to PO boxes.

ANONYME shall adopt the measures of a diligent retailer to ensure that deliveries can be made within the agreed time, although it does not accept any responsibility whatsoever if this is not possible as a consequence of the provided details being false, inaccurate or incomplete or when deliveries cannot be made due to reasons outside the control of the shipping company entrusted with the delivery, or because the recipient is not at home. In these cases, the contract will be understood as cancelled and we may claim the transport and shipping charges of the failed product delivery due to reasons outside of our control.

All the products offered on the website carry a commercial guarantee from their suppliers. JAS DESIGNERS, S.L. offers an after-sales service, and during the term of the guarantee clients may use it by contacting the after-sales department of JAS DESIGNERS, S.L. by email at info@anonyme.com or the contact points established by the supplier itself. If you have any queries, you may contact the customer support line on +34 93 010 54 67 or send an email to info@anonyme.com

Prices and other charges

The prices that are indicated for each product and service include Value Added Tax (IVA), other taxes and other applicable charges that might be incurred, being shown in euros (€).

For orders to countries outside of the European Union, we would also remind you that as the recipient of these products you must directly pay the import duties and taxes and, if applicable, the relevant local customs duties, and we therefore ask you to bear this in mind and to be duly informed on this point, as we do not accept any responsibility for possible returns.

Unless expressly indicated otherwise, the shipping, transport, delivery, postage, packaging, and insurance costs or any other additional services connected to the purchased product are not included and will be at the expense of users.

The prices applicable to each product will be those published on the website and are applied automatically to any products that include shipping charges and other additional charges that customers have consented to, with the sum of all these items producing the total payable amount in the final step of the order.

The delivery charges are not included in the prices of items and are subject to the following rules:

If the purchase price is over €50, deliveries within the EU will be free of charge. In contrast, if the purchase price is under the indicated sum, delivery will be at the expense of customers.

For any information about orders, users may use the customer service telephone number +34 93 010 54 67 or may contact us by email by writing to online@anonyme.com indicating the order number allocated in the confirmation email for the purchase. If any other tax is applicable, it will be indicated.

Reservation of legal ownership

ANONYME reserves the right to the legal ownership of delivered products until it receives full payment for them.

Right of withdrawal, payment refunds and claims

ECustomers will have a maximum period of 15 calendar days from the date of the receipt of a product to withdraw, without any penalty whatsoever and with no need to provide reasons.

The right to withdrawal must be exercised by calling +34 93 010 54 67 or by sending an email to online@anonyme.com, or writing to Ronda Universitat, 7, 6-1 08007 Barcelona - España, or by using the withdrawal form.

In accordance with the provisions of article 103 of the 3/2014 Act of 27th March, which modifies the consolidated text of the Consumer Protection Act, the supplies of services or goods prepared according to the consumer’s specifications or that are clearly personalised or that, because of their nature, cannot be returned or could deteriorate or expire rapidly, are exempt from withdrawal.

Exercise and consequences of the right of withdrawal

Before the period to withdraw expires, you must unequivocally inform us of your decision to withdraw from the contract by writing to JAS DESIGNERS, SL, Ronda Universitat, 7, 6-1-Barcelona- España-, or by email at online@anonyme.com . To do this, you may either use the withdrawal form that is provided here, or make another kind of unequivocal declaration, indicating your decision to withdraw from the contract.

To comply with the period to withdraw it will be sufficient that the communication exercising your right be sent before the relevant period expires.

Once the right of withdrawal has been exercised, within 15 calendar days of the date on which we have been informed of your decision to withdraw from the contract, we shall refund all payments that we have received from you through the same means that you used to pay for the order, unless you have expressly indicated otherwise, and you will not incur any charge as a consequence of said refund. If applicable, the refund will include delivery costs, unless you have selected a delivery method other than the least expensive ordinary delivery method, in which case we shall not refund the additional costs arising from this.

Unless we offer to collect the products ourselves, we may withhold the refund until we have received them or until you submit to us proof of their return, whichever condition is fulfilled first.

You will only be responsible for the loss of value of goods resulting from any handling of them other than that required to establish their nature, characteristics or their working.

WITHDRAWAL FORM

(You must only complete and send this form if you wish to withdraw from the contract)

– For the attention of JAS DESIGNERS, SL with registered office in Ronda Universitat, 7, 6-1 – 08007- Barcelona- España-, telephone No. +34 93 010 54 67, email address online@anonyme.com

– I/We hereby inform you (*) that I am withdrawing/we are withdrawing from our (*) contract of sale of the following article/provision of the following service (*)

– Ordered on/received on (*)

– Name of the consumer and user or of the consumers and users

– Address of the consumer and user or of the consumers and users

– Signature of the consumer and user or of the consumers and users (only if this form is submitted in printed paper format)

– Date

(*) Delete whichever is not applicable.

The return

Customers must check the quantity and quality of the products they have purchased as soon as they receive them, and must notify us without delay of any defect in products.

If customers are consumers or users:

  • We remind them of the existence of the legal guarantee for goods, assuming our responsibility for defects in products that arise within a period of two years from their delivery.

    There will not be any responsibility for defects when customers, when entering into the contract, were aware of or could not have reasonably been unaware of a defect when entering into the contract, in cases of intentional damages or damages due to negligence, incorrect use or handling, wear and tear, failure to follow instructions, etc.

  • When the purchased product is defective, you must inform us as soon as you become aware of this, and within a period of two months at the latest, by sending an email to online@anonyme.com indicating the defects detected.

    In this case, you may choose between repair, a refund of the price or the replacement of the defective product, provided that this is possible and proportionate. If you choose a replacement and the product is not acceptable, you may choose between the repair of the product, a reduction of the price or the termination of the contract including the refund of the price, unless one of these measures is impossible or disproportionate. Return costs will be at our expense.

  • When a product arrives in poor condition due to its transport, you must indicate this on the dispatch note of the carrier and notify us within 24 hours of its receipt in order to make the relevant claim.

  • Actions against the producer and/or manufacturer. In accordance with the law, as a consumer you may also claim directly against the producer and/or manufacturer in order to obtain compensation or the repair of an item.

Customers must return or deliver the product directly to JAS DESIGNERS, S.L., at Ronda Universitat, 7, 6-1 08007 Barcelona - España, without any undue delay and always within a maximum period of 14 calendar days from the date on which the right of withdrawal from the contract was formalised. The period will be understood as ended once a customer returns a product before the end of the period.

JAS DESIGNERS, S.L. shall pay the return costs within the withdrawal period. However, the customer shall pay the return costs once the withdrawal period has ended.

The products to be returned must always be in perfect condition, unused and in their original packaging. You are therefore asked, to avoid problems in the transport, to ensure that all parcels are duly protected and sealed. Once received we will check their condition. Once we have checked that both the item(s) and possible parts, accessories, promotional gifts and documentation are complete and in perfect condition, we shall refund the money paid.

Refund of payment

The refund of the sums received from customers shall be made using the same means as used by customers, unless they have indicated otherwise.

JAS DESIGNERS, S.L. may withhold the refund until it has received the product, the reason for withdrawal or until customers provide written proof of its return, whichever condition is fulfilled first.

In the event of an unjustified delay by JAS DESIGNERS, S.L. in the refund of sums paid, customers may claim double the sums paid, without prejudice to their right to be compensated for any damages or losses suffered that exceed said amount.

JAS DESIGNERS, S.L. may withhold the refund until it has received the product, the reason for withdrawal or until customers provide written proof of its return, whichever condition is fulfilled first.

In the event of an unjustified delay by JAS DESIGNERS, S.L. in the refund of sums paid, customers may claim double the sums paid, without prejudice to their right to be compensated for any damages or losses suffered that exceed said amount.

Complaints and claims

If you wish to make a claim, complaint or request information about the products offered or ordered, you can call 930105467 or send online@anonyme.com

You are also hereby informed that consumers and users have access to official complaint, claim and report forms that will be sent to you in electronic format upon request made by email to the aforementioned email address.

Jurisdiction

JAS DESIGNERS, S.L. reserves the right to file any civil or criminal actions that it considers appropriate due to the improper use of its website and contents or due to a breach of these terms and conditions.

The relationship between the user and provider will be governed by current applicable legislation within Spain. If any dispute arises, the parties may submit them to arbitration or appeal to the ordinary jurisdiction by complying with the relevant rules on jurisdiction and competence. JAS DESIGNERS, S.L. has its registered office at Ronda Universitat, 7, 6-1 08007 Barcelona - España.